Choosing the right information technology consultant for your business can be a critical business decision. The computer and network support company you choose directly impacts your productivity, your flexibility, and even your bottom line. Technology plays an integral role in today’s business world. Blackberries, laptops, email and instant messenger have all become tools of the trade when communicating with clients. But what happens when your email goes down? Or when you can’t connect to the internet to collect time-sensitive data for a customer? The benefits of technology can come at a price, and it is times like these when businesses, especially smaller companies, need a reliable IT partner who can reduce downtime. You may think the number one criteria when selecting an information technology consultant should be expertise. Although expertise is definitely a deciding factor, a potential computer and network support company’s customer service approach should be considered closely as well. After all, what good is an expert when you can’t get in touch with him to fix your critical IT issues?SRS Networks
The Difference Between an IT Partner and a Vendor
It may seem like semantics, but there is a real difference between a network support company that signs on to be your IT partner and an information technology consultant that is just another vendor selling applications and services. An IT partner should have a customer service model that aligns with the long-term goals of its clients and is focused on helping to grow clients’ businesses.
Many computer and network support companies’ approach to customer service leaves something to be desired. You call to schedule an on-site visit because your network is having issues, and it is slowing your turn-around time down to a snail’s pace. You get a call back four hours later from an employee that you have never spoken with before. They can come, but it will have to be tomorrow or possibly Monday, because all of their guys are working on a network issue at a major law firm. To these vendors, your company is just another small fish in a sea of bigger clients.
To an information technology consultant that is a true partner, your business, whether large or small, is their business. A network support company that take the partner approach does not take technical issues lightly because they understand that IT can make or break a company. A partner takes the time to get to know the ins and outs of your business from day one. They understand what your company needs, from a technological perspective, to be successful, and they will not only provide that, but also offer advice on how to use technology to grow your business. Overall, this type of information technology consultant provides much more than services – they act as an extension of your business.